Returns and Exchanges


Exchange Policy

1. We only allow a complete refund for items that have problems caused by us.

2. We will accept exchanges for a wrong size or color within 10 days of the original order dispatch date. Please contact us with your order ID and order details which will help you. Feedback now!

3. You must contact us before sending the items back, we will give the correct returning address. All items sent back to us must be in their original condition i. e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

4. We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping postage of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

5. Please email us tracking number when you send the parcel back.

Returns Policy

1. We only allow the returning for items that have problems caused by us, hope your kind understanding.

2. You can return your products for a full refund (minus postage costs) if they are unopened and in a salable condition to the address below.

3. Email us with returning shipping address before sending the items back and let us know what products you will be returning. Please ensure that the products are packaged safely and securely. We cannot accept liability for goods that get lost or damaged during the returns process. We therefore request that you ask for a Certificate of Posting when returning products by post. Once we have received the items, a refund will be actioned within 14 days.

4. Goods must be returned within 7 days of receipt date-unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 20% re-stocking/processing fee,handling charge and shipping fee cost from us are non-refundable. All shipping costs associated with the return of goods are the responsibility of the consumer.